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| Web
Hosting Flash Tutorials
Easy to follow movie
instructions to show
you step by step how
to get your website
online. |
| Self
Help Material: |
| Transferring
your domain name to
Pickaweb |
| Online
Manual |
| Frequently
Asked Questions: |
|
Domain
Name Registration
FAQ |
| Web
Hosting FAQ |
| Web
Design FAQ
|
| Email
Setup FAQ |
| FrontPage
FAQ |
| CGI
FAQ |
|
| Domain
Names |
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| What
is a domain name &
why should you register
one? |
| A
Domain Name provides
a way of remembering
an Internet address.
This name is unique.
At present 100.000
domain names are being
registered monthly.
You should register
your domain names
now since in the near
future they might
be taken. A domain
name provides a professional
look to your company
or association. Anyone
can register a .com,
.net, .org or .co.uk
name. |
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| Why
are our prices so
low? |
| By
ordering online we
are able to offer
you the best prices,
it allows us to keep
costs low and pass
the savings on to
you. |
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| Is
it safe to order online?
|
| All
online credit or debit
card transactions
are taken care of
by WorldPay plc. All
transactions are encrypted
using 128 bit Secure
Socket Layer (SSL)
architecture. You
can also pay by cheque
or through bank transfer.
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| What
do I get when I register
a domain? |
|
The
name requested will
be registered on
your name for up
to 10 years.
When you decide
you want to start
building your site
either with us or
another company
you will then have
to decide where
you would like it
to be hosted. *Any
transfers to other
hosting companies
will be free of
charge.
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| How
long does it take
to register a domain
name? |
| Domain
Names can usually
be confirmed within
24-48 hours. You can
check to see whether
your request has been
processed by doing
a WHOIS. |
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| Are
characters allowed
in a domain name? |
|
The
only characters
that a domain name
can contain are
letters, numbers,
and hyphens. Spaces
and other special
characters are not
allowed. Domain
names are not case-sensitive,
so Pickaweb.co.uk
and pickaweb.co.uk
are the same name
and point to the
same site.
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| How
much does it cost
to register a .co.uk/.org.uk
domain name? |
| £10.99
for 2 years which
includes 2 years Nominet
UK fees. |
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| How
much does it cost
to register a .com/.net/.org/.biz/.info
domain name? |
| £9.49
for 1 years which
includes 1 year naming
fees. |
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| Why
is my domain name
still showing up as
available? |
| Domain
registry databases
can take between up
to 48 hours to be
updated so even though
your domain has been
registered it may
still show up on WHOIS
or "domain checkers"
as being available. |
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| What
happens to my domain
after the 2 year period?
|
| Prior
to the expiry of your
initial 2 year registration
you will be receive
an e-mail which will
give you information
on how to renew your
domain for a further
2 years. |
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| Renewal
prices are: |
- UK
Domain Names (.co.uk/.org.uk)
- £10.99
-
Global Domain
Names (.com/.net/.org/.info/.biz/.name)
- £9.49
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| Will
I get a certificate
for the registration
of my domain name? |
| With
UK domain names you
should receive a certificate
from Nominet (it can
take up to 6 months)
There are no certificates
for Global domain
names. |
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| Will
I be charged if I
transfer my domain
to another provider? |
| NO.
Trasfers are free
of charge. |
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| I
have requested the
trasfer of my domain
name & it has
not gone through yet?
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| This
could take up to 48
hours to take effect. |
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| What
extensions should
I get?: |
| By
registering several
domain name extensions
you will prevent someone
else getting your
identity on the internet.
The main extensions
are .com/.net/.org
& in the UK .co.uk |
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| Hosting
the Domain: |
|
You
will require hosting
space. We offer
web hosting packages
from £55 per year
of £5.50 per month.
To compare our packages
please click
here
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| A
domain name is your
identity on the internet. |
| Select
your domain name carefully
for your business
before going online.
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| Does
Pickaweb use banner
ads on customers pages?
|
| No
we don't.
Many companies reduce
fees by selling banner
ads which are displayed
across your pages.
It is up to you to
advertise other companies
when you have a website
built using the domain
you register with
us. |
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| Can
I contact the official
Naming Agency and
register a name through
them? |
| You
could do that but
it would be more expensive.
The cost for individuals
registering a .uk
name is normally £80
per 2 years. |
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| Are
there any hidden costs
in our prices? |
| We
have no hidden set
up fees, no extra
charges, no yearly
admin fee's and no
fee's to transfer
your domain name to
another hosting company.
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| Trasferring
a domain name away
from us: |
| We
charge only for registering
domain names - once
that has been paid
there is no charge
for transferring a
domain name. |
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| What
is the procedure for
transferring domain
names?
|
| Transfer
requests will only
be accepted from the
individual or company
which registered the
domain with us.
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| Transferring
.co.uk / .org.uk domain
names: |
| There
are 2 options: |
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| 1.
Change
the IPS tag to your
new provider. |
| This
means that your new
provider has full
control over the domain
name and will be responsible
for billing you for
renewal of this domain
name at whatever rates
they charge. |
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| 2.
Modify
the nameservers only: |
| By
modifying the nameservers
only you can use the
domain with your new
service provider,
but we remain responsible
for billing you for
renewal of the domain.
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| Transferring
.com / .net / .org
/ .biz /.info domain
names: |
| If
you wish to transfer
a .com .net .biz .info
or .org domain name
to another ISP, please
ask your new hosting
company for their
primary and secondary
nameservers. |
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| Web
Hosting |
| What
platform or operating
system (OS) does Pickaweb
use? |
|
Our servers run
Apache Web server
over Linux (UNIX).
Red Hat Linux Apache
Web Server
Intel Pentium
III Processor
RAID 5
Memory of 1 GB
Ram
Server Uptime Guarantee
of 99.5 %
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| Is
my access 24 hours
a day? |
| Yes.
You will have access
to your account 24
hours a day. |
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| Does
Pickaweb allow adult,
warez or other illicit
sites or content?
|
| No.
Please see our terms
and conditions
page for permissible
and unpermissable
content. |
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| What
are your Network Connections? |
| Our
network consists of
redundant Gig-E network
connections to provide
a high-availability
platform for all business
needs. |
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| Does
Pickaweb offer a money-back
guarantee? |
| Our
Virtual Hosting packages
include a 30 day money
back guarantee. |
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| I've
just ordered website
hosting from you -
what do I have to
do next? |
| Your
account will be set
up and a username
and password will
be e-mailed to you.
Hosting setup is normally
completed within a
max of 24 hours. |
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| I've
already registered
a domain name- can
I still host with
you? |
| Yes.
Once you've ordered
the hosting package
of your choice we
will inform you of
what modifications
need to be done on
your domain name. |
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| Do
I need FrontPage extensions? |
| You
only need them if
you are using Microsoft
FrontPage to design
your website. There
is no extra cost for
them. |
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| What
technical support
do you offer? |
| We
provide technical
support for uploading
your pages & setting
up e-mail. Our support
does not offer help
with designing your
site, cgi scripts
etc... |
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| How
do I transfer files
to my web site? |
| You
can transfer files
using either FTP or
Microsoft FrontPage. |
| We
recommend the following
software (WS_FTP
Pro CuteFtp). |
| You
can get a free copy
of FTP simply by going
to download.com
and typing in FTP.
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You will be issued
a user name and password
to send files to your
site when you place
an order. |
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| How
to transfer my files
to my webspace using
WS_FTP |
| Go
to the following link
to view how to transfer
files using WS_FTP
click
here |
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| Do
you support CGI scripting?
|
| Yes
we do. You need to
create a folder called
cgi-bin in
your web space in
ASCII mode & it
must have permissions
755. To find out about
more about CGI click
here |
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| My
script doesn't work |
| Writing
scripts can be a complex
and time consuming
process. Pickaweb
does not offer any
free support for building
your scripts. |
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| What
does disk space mean?
|
| Disk
Space represents the
"room" allocated for
the development of
your site. |
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| Do
I have to put your
banner ads on my site?
|
| No.
There will be no banner
ads on your site. |
| |
| How
do I set up my e-mail?
|
| For
Outlook setup click
here |
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| How
do I publish my site
with FrontPage? |
- Get
online with your
Internet Service
Provider (ISP).
- Open
Microsoft FrontPage.
- Open
the web that you
wish to publish.
- Click
on Files then
Publish Web.
- A
Publish Web dialogue
box will appear.
- Enter
in the domain
name of the site
in which you want
to publish the
pages to (using
http://yourdomain.com
format).
- If
you have an existing
page and are updating
it you have the
option of only
publishing changed
pages or re-publishing
the entire site.
- Click
on OK when you
are finished with
your selection.
- You
will be prompted
for your userid
and password if
you have never
connected to the
server during
your session.
- Enter
this information
in the spaces
provided and proceed.
- During
the publishing
process you will
see the pages
listing, copying
and updating the
server.
- You
can check the
changes by going
to your site in
an open browser.
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| What
should I do if I lose
my password? |
| If
you lost your password,
please e-mail webmaster@pickaweb.co.uk |
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| Uploading
Files with FTP. |
| The
process by which files
are transferred from
your local computer
to the web server
is called "FTP" (File
Transport Protocol).
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| You
have unlimited access
via FTP 24-hours a
day. |
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| As
such, you can create
and maintain your
web pages on your
own computer and upload
files to your web
site at your leisure.
|
| Some
website creation programs
incorporate FTP into
their functions. |
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| If
your website software
does not include FTP
(upload) capabilities,
or you do not use
such software, you
will need to use an
FTP program to upload
your files. |
| Below
is a list of useful
FTP programs including
links to documentation
on how to use each
program. WinSock FTP
WS_FTP (PC users)
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| Website
creation programs
& other useful
programmes. |
|
Web
Site Authoring:
Microsoft
FrontPage Macromedia
Software
File
Transfer: WS_FTP
Pro CuteFtp
Graphics
Programs: Adobe
Photoshop PhotoImpact
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| Web
Design |
| |
| How
can a Web site help
me? |
|
a Web site can work
in conjunction with
your existing business. |
|
Powerful marketing
tool. Be available
worldwide 24 hours
a day, 7 days a week
to your potential
customers. |
|
Grow the Web site
as you grow. |
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Add professionalism
to your company. |
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| Is
there a catch? |
| No.
There are no hidden
costs or twists. |
| All
you will have to pay
after the first year
is web
hosting &
domain
name reregistration
after the 2nd year. |
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| How
should I deliver the
information to you? |
| All
the information is
to be delivered to
us in digital format.
We will give you instructions
on how to deliver
this information to
us. It can also be
sent by post. |
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| How
long will it take? |
| Once
we have all the information,
images/photos it could
be ready in as little
as 3 working days. |
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| Can
I have a different
look? |
| If
you have your own
ideas we are quite
flexible & willing
to implement them. |
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| Can
I update the Web site
myself? |
| We
do not recommend editing
the Web site yourself
unless you understand
HTML. |
| Can
your websites be viewed
on all platforms?
|
| Our
Web sites are tested
on different browsers,
settings and platforms
and are optimized
to cater for most
users. |
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| Can
I link to other sites?
|
| Yes
you can. You will
need to provide this
information &
we would upload the
links for you. |
| web
design - web
hosting - domain
names |
