Listen to our Story by our co-founder Tony Messer
About The Company
Pickaweb was created by founders Tony Messer & Pilar Torres Wahlberg back in 1999. As one of the UK’s first web hosting providers we have grown to host tens of thousands of websites. Our aim is simple; to offer the service we would want ourselves - power, reliability & security but backed up by a personal level of expert service around the clock - instant, expert support when you need it.
Personal, Friendly, Expert
years of trust
Delivering Happiness to
Thousands of Customers for 16 years
More than 20,000 happy
When we started out we just couldn’t get the level of support that we needed from the various hosting companies we tried. We felt that if we had a question or an issue that needed attention “send us an email & we’ll get back to you when we can” or “thank you for waiting, you are 5th in the queue” was not the level of service we needed.
When you are starting out cost matters & we wanted a great host with great, knowledgeable support. We wanted a helping hand & we couldn’t get it. One thing that we really took to heart is that when your business & your livelihood depends on your website, then you need to have the right people supporting you.
We were pioneers of Live Chat & we know that this is one of the things that set us apart from our competitors. For us, Live Chat is not just a sales tool, it’s a support tool. We are there for you when you have a question - having highly skilled web hosting technicians at your fingertips is what we can offer you.
We are like your internet technical department & our tech team are ‘A’ Players - highly trained specialists, but who speak your language.
Our Commitment To You
We want to make sure that we do everything we can to help you succeed with your online efforts, however big or small.
That means committing to real 24 x 7 support by phone, live chat & email.
That means only hosting our servers in a purpose built, highly secure & resilient datacentre with excellent connectivity & power options.
That means only using Enterprise Grade components - we only use 10K SAS hard drives for our entry level shared hosting plans - not many hosts can say the same.
That means investing heavily in the latest high availability cloud infrastructure incorporating Solid State Drives (SSD) for extra speed & reliability.
That means writing a book for our customers “The Lazy Website Syndrome” where we provide a step by step breakdown of what it takes to create a successful online presence. No fluff, no jargon, just actionable insights to help you.
So we are now trusted by over 20,000 businesses in the UK who love us for the personal touch we offer to our services.
Learn More About Pickaweb
Our team of web hosting professional are available all day, every day, via live chat, email and phone.
Excellent customer feedback drives us to always better ourselves. See customer reviews.
All of our servers are based in the UK, located in london, Enfield. State of the art datacentre with ultra-high levels of security.
Connect with us
You can find us in social media. Reach out with any questions or comments you have!
What Makes Us Different
What sets us apart is that we know what it is like to start from the bottom & work your way up.
We understand the challenges you face & we are 100% with you.
We understand that it can be daunting & let’s admit it, a bit confusing trying to grow a business.
We understand that you want to try things out & you need a helping hand from time to time.
Above all, what we have tried to do is to create the type of service that we ourselves would have wanted when we were starting out & growing our business.
We hope we have succeeded, but we’ll let you be the judge of that.
Pickaweb is Trusted by over 20,000 UK Businesses!
We got an average rating of 4.9 out of 5
Most companies that have those cheap hosting packages as advertised on TV do not offer the same level of support I have had from Pickaweb.
Pickaweb is honest and have given me some great advice. I have recommended them to lots of people.
As a web agency, we deal with different web hosts and are often disappointed by slow and scripted replies that don't solve the problem. Not with Pickaweb, which is why we frequently recommend them.
Pickaweb understood our problems from the get-go and recommended a package that would suit us as web designers. We had a VPS spun up in no time and were helped through the entire process with a free migration.
The best feature for me is the Live Chat function, so if I really need help I can talk to someone directly and quickly.
Excellent technical support, especially when I updated my website to Wordpress format and needed step by step instructions on how to do so.