Who doesn’t need a role model? Whether it is a model, an actor or an entrepreneur, we all need someone to follow. If you are a beginner, you are undoubtedly looking for some guidance, and if you’ve stumbled across this article, then
I’m glad to let you know that you’ve found it. Here listed below are the habits that highly influential e-commerce owners stick to in order to be the best.
The Customer Comes First
One habit that is common in all influential e-commerce owner is that they know that customers come first. They work hard to make sure that their customer’s experience is better than any other. Which means that they make sure that the site is readily usable, the speed doesn’t cause the customer inconvenience, the customer service takes care of customer issues with a proper attitude etc.an e-commerce website owes everything to the customers, it is the customers that make them and therefore should be treated with respect.
Have A Backstory
Another common habit that influential e-commerce owners have is that they appeal to the customer through their backstory that makes them more relatable to the customer and therefore creates customer loyalty. Everyone has a story, but these people know how to tell their story. They paint a picture that connects their buyer to them. They have a voice about specific issues, and they support causes that they believe in, hence reaching out to a different target customer.
Not Afraid To Experiment
Nothing is perfect, that is what influential e-commerce owners believe in. They work towards it every day. They experiment with different things such as layouts, optics, products, etc. and have the nerve to accept the outcomes. Although they might not be good all the time, they still teach them some which they learn and move on.
Are Transparent With The Customer
Rather than making excuses they are upfront and deal whatever comes head-on. For example, if they are out of stock, they tell the customer and see if they want to wait rather than tell a lie and make up an excuse like most poorly run businesses do. If they make a mistake, they take responsibility and work to solve the issue rather than not responding to the client and deleting their comments from their sites.
Engage And Improve
Successful e-commerce owners always engage with their customers and seek out what they prefer and what they don’t. They ask them for their feedback and prove that they care about their opinion. In the day and age where everything is becoming impersonal, a little thought can go a long way in making sure that that customer is loyal to you. They engage with their customers on different social media platform and take their recommendations into accordance and see if anything can be done about it. Most of them use live video to create an image of themselves and interact with a lot of their customers while showing them their product and explaining its use or benefit in a much more intimate manner.