You may come across an issue when the cPanel is not accepting your password and you get an error message.
This tutorial is for customers on the Pickaweb hosting plan.
If your password is not being accepted by your cPanel control panel please use the forgotten password feature at –
http://ENTERYOURDOMAINHERE/cpanel (just replace ENTERYOURDOMAINHERE with your domain name).
For example, if your domain name is abc123xyz.co.uk, then your cpanel can be accessed at http://abc123xyz.co.uk/cpanel.
Below the username and password boxes is a space for you to enter your web hosting username. You will find this in your web hosting welcome email. Please enter this and you will be sent the login details to the email address that we have on record.
If all else fails, we are here 24*7 to support you.
Just send a quick email to email@example.com and we will be able to check for you.
When you send the email you will be sent a confirmation ticket reference number by our helpdesk.
If you need to access your cPanel urgently just click on the Live Help Chat Button to the right or the one at the top right of our website at and quote the ticket reference number and one of our support team will immediately check the issue for you.