You are referring this link because you have received communication from us that your web hosting account appears to have been compromised and is currently suspended for preventing any disruption of your domain.

The account might be suspended due to any malicious activity in your account due to phishing, spamming etc. You can refer the points listed below to know how such an issue arises. This article will enlighten you with the cause, steps that needs to be taken and will provide ample methods so that such instance can be prevented in future.

How does this happen?

The issue normally occurs when an unauthorized person gets access to your account or when there are any application vulnerabilities resulting in malicious files being uploaded to your account. [More details on how an account gets affected by malware]

What action can you take?

In order for your account to be reactivated we recommend that you remove these files & dispose of them safely. If you are comfortable performing this task then you just need to contact our support team and we will temporarily reactivate your account for a limited period to allow you to do this.

If you are not comfortable doing this then you have several options:

1. If your website was designed by a web designer or developer please request your web designer or developer to remove these files and fix any security issues in your website

2. Use a service such as the one shown here to remove the files

3. Contact Pickaweb Support via email requesting removal and we can perform this for a one off fee of £50 + VAT; please note that this fee covers removal of the files, it does not include patching your website’s security or updating out of date software or scripts

Once you have completed the removal of the malware, we strongly recommend that you change all of your login details (FTP, cPanel, email, etc.) as soon as possible.

How can you prevent this instance in future?

Some for the steps that you need to follow for this are,

a. Keep changing the passwords of your account at regular intervals
b. Conduct regular scan of your account.
c. Make regular security updates in your local computer.
d. Do not save passwords in your browsers.
e. Use strong passwords with alphanumeric characters in it.

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