Scenario

This error happens as a result of migration or copying files from a remote location etc. This error as it states is because you don’t have permission to modify or delete files. Every cPanel account is associated with a Linux user and only the files and folders in the ownership of that Linux user can be modified or deleted via cPanel >> File Manager or via FTP.

Often when you move files from a remote location the ownership of files are not set correctly so the Linux user associated with your cPanel account is unable to access the files. So you need to change the ownership of these files.

This can only be done by administrator user which only we have.

If you come across this error, just open a support ticket and our support team will get this sorted in minutes. Here is what you need to do:

  • Login to your Client Area: https://client.pickaweb.co.uk/clientarea/
  • Navigate to Support >> Contact Support
  • Click on Tech Support
  • Type in the Subject and Message with explanation and error message.
  • Click on the Submit button.

You may also contact our 24/7 LiveChat support for assistance regarding this.

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