Common webmail issues:

Webmail login issues :

You can reset the email account password from cPanel >> Email accounts

If webmail is not accessible from the customers end, ask the customer to acces via the following:

webmail.<domain name>

Also you can ask the telnet result “telnet <domain> 2096” to check whther the port is open or not.

You can give suggestions to the customer for the effective working of mail service. Some of the samples are as follows.

For efficient and quick working, the mail directory should be not more than 500 MB and each account should not contain more than 800 mails. If the limit exceeds, the performance of your webmail will reduce. As your domain is hosted on a shared server, this can affect the performance of the server too and thereby affects hundreds of domains hosted on the server.

There are ways that will help you out of this. The below are the suggestions.

For IMAP users.

1. Move the mails from your inbox.

I can suggest you to create different folders for different year/month/week and move the particular mails to the folders. This will reduce the inbox size and thereby reduces the usage.

2. Using mail clients.

Use mail client to fetch message from the server. You can use different mail clients like MS Outlook, Thunderbird, Seamonkey, KMail etc.. Also please remember to uncheck the option “Leave the messages on the server”.

For POP3 users.

1. Using mail clients.

Use mail client to fetch message from the server. You can use different mail clients like MS Outlook, Thunderbird, Seamonkey, KMail etc.. Also please remember to uncheck the option “Leave the messages on the server”.

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